Refund Policy

An eSIM is digital content delivered immediately. At checkout you give explicit consent for immediate delivery, which ends the statutory right of withdrawal from a distance contract.

No refund is possible once the eSIM has been installed or activated.

Refunds do not cover local-network coverage or quality issues, which are the local operator's responsibility; we will help resolve them.

If the eSIM was not delivered, or fails for technical reasons on our side and has not been activated, we will fix the problem or refund in full.

Send refund requests to help@svudanet.com with your order number; we respond as soon as possible.